“P.S I'm too lazy to rewrite my review so here is copy version of from my review on Yelp :)
'I was searching for a place to get my power steering pump replaced and I found Luis through another site but after googling their phone number I found their Yelp page. I have been getting more active on Yelp nowadays, I just like reading other people's review before taking my chances with any new businesses and I would not hesitate give my honest opinion.
I can honestly say that Luis is a great guy and I like his work style. He inspected the vehicle to ensure that the problem really is the power steering pump. He then proceeded to explain a few things to me before he started with the repair. I wish there are more mechanics like him.
I like family-owned and operated businesses, they tend to value customer service more and you always get the attention you deserved there. Luis is ASE Certified and he certainly seems to be more knowledgeable than other ASE certified mechanics that I took my car to before. Plus, Express Tires is part of the Tech-Net professional auto service so most of the repair comes with a worry free warranty which is wonderful if you are travelling long distance from home and need assistance with your car. This reminds me of the extra warranty dealers always offer when you purchase one of their vehicles but this comes free with your repair service here at Express Tires.
Luis did pointed out a few more maintenance services that I need to get done but he wasn't pushy about it which also impressed me. It feels like this is your neighborhood mechanic guy that you can trust to get an honest opinion on your car problem rather than a greedy business that is out to empty your pocket (only big dealers are allowed to be greedy because at least you will get the worry-free satisfaction guarantee) If you are not a big dealer and try to charge me the same price, you are off my visit list :)
I have tried a few mechanics since I moved to L.A last year but they all disappointed me one way or another. The biggest thing I disliked about them is they didn't explain the problems to me, they just told me what the problems were and gave me a ridiculous price for it. Perhaps, since I'm a woman and they probably thought there is no way I could understand those complicated mechanic terms anyway so why bother :D But guess what, surprised! this is the information age, you can get any answer online and I always do my research well so I do have some car knowledge.
It did took a little long to get the repair finished but I didn't mind as long as the problem is fixed the right way. I'm not a perfectionist myself but I love them, especially when my mechanic is one! Don't forget to call beforehand to make an appointment. If you have a friend to pick you up, that is great but if you have lazy friends that sleep all Saturday like mine (lol) then there are plenty of places within walking distance from the shop,plus you can get a good work-out for free. In conclusion, I definitely recommend Express Tires to anyone that are in search for a long-term friendly and reliable mechanic for all your car problems. Everybody at Express Tires are great and Luis will get your problems fixed the right way.'”